Keep phones covered when the office is closed and demand is still active.
Frontline is missed-call / no-answer coverage for owner-led businesses across home services, healthcare clinics, legal and professional offices, auto shops, retail teams, and local operators with limited staffing windows. Your phone system stays in place. If your team answers, nothing changes. If nobody answers, Frontline steps in.
Built by Carson Systems for owners who cannot afford dropped calls during lunch rushes, after-hours, weekends, field dispatch windows, or high-volume days.
dispatch-ready call capture
patient intake + urgency routing
qualified lead summaries
appointment and quote requests
consistent no-answer coverage
Owners get a live command center — calls handled, jobs booked, escalations flagged, revenue recovered, and a plain-English daily recap. No digging through voicemails.
Strong day — revenue up 18%. Riley handled 38 calls, recovered 6 missed calls, and booked 9 jobs worth $14,250 in pipeline. Three items need your review.
| Time | Contact | AI outcome | Booking |
|---|---|---|---|
| 4:12 PM | Danielle Whitfield | Booked Estimate | Booked |
| 2:31 PM | Greg Tanaka | Escalated | Escalated |
| 1:55 PM | Priya Nadkarni | Follow-Up Sent | Pending |
| 12:20 PM | Owen Bradley | Booked Service | Booked |
Frontline works behind the scenes so owner-led teams can protect revenue and response quality even when staff is thin, in the field, or already on active calls.
Whether a caller needs a same-day service slot, a patient callback, a legal consult, a parts quote, or an appointment change, the handoff stays structured and action-ready.
The call hits your existing number first, exactly as it does today.
After-hours, lunch, weekends, route time, or peak volume leaves your team unavailable.
We capture intent, qualify urgency, and route based on the rules you set for your business.
Owner summary + follow-up instructions are sent immediately so your team can execute fast.
Keep phones covered when the office is closed and demand is still active.
Maintain intake quality when your core team is off-line or in the field.
Capture high-intent callers before they call the next provider.
Get structured notes: who called, what they need, urgency, and next action.
Urgent requests are flagged and routed to the right person quickly.
Dispatchers, office managers, and owners receive one clean brief so they can act without replaying voicemails.
Start with the exact window where calls are leaking (after-hours, weekends, overflow) and expand into full operational coverage when your team is ready.
Starter Coverage
$199/mo
$299 setup. Built for after-hours, weekend, lunch-break, holiday, and no-answer overflow when staffing is limited.
Full Coverage
$299/mo
$399 setup. Core plan for owner-led teams that need reliable missed-call capture every day.
Growth Coverage
$399/mo
$750 setup. Includes Full Coverage plus advanced service routing and integration handoff.
FrontlineAI by Carson Systems
See a full walkthrough, hear how Frontline handles uncertain callers, and review the owner handoff flow before you commit.
Home Services: urgent dispatch request captured and escalated with clear timeline.
Healthcare / Office: patient or client callback request qualified and routed by urgency.
Retail / Auto: quote, availability, and appointment calls converted into actionable summaries.
Result: owner summary sent, next action clear, no voicemail roulette.
of callers leave a voicemail or never retry after no-answer events
typical value at risk from one lost call, consult, order, or appointment
potential monthly leakage for many owner-led teams without call coverage
No. Your current phone setup stays in place. Frontline only steps in during no-answer windows, so your existing workflow keeps running while coverage gaps are protected.
Most teams launch quickly once routing rules, escalation contacts, and summary recipients are approved. Initial rollout usually starts with your biggest leakage window first.
Each captured call includes caller context, request category, urgency signal, callback preferences, and routing action so office staff can execute immediately without replaying voicemails.
Frontline follows your escalation rules to notify the right on-call person with concise context. You define what qualifies as urgent for your operation.
During coverage, callers are transparently informed they are speaking with an automated assistant and that call handling follows your communication policy.
No. Frontline is built for any owner-led business that loses opportunities when calls go unanswered: clinics, legal offices, med spas, auto services, retail teams, and local service operators.
Yes. Most teams start with one high-risk window (after-hours, overflow, or weekends), then expand coverage once results and handoff quality are proven.
Call now, hear the flow, or request a walkthrough. Frontline only steps in when your line is not answered, so your team keeps control while coverage gets stronger.