Your phone system stays in place. If your team answers, nothing changes. If nobody answers, Frontline steps in. Lunch breaks, after hours, weekends, overflow when two calls hit at once.
~30%
of service-business calls go to voicemail. Lunch breaks, after-hours, weekends, two phones lit up at once. They don't try a second time.
$450
average ticket walked to the next shop. First shop to pick up wins the emergency. The second shop never gets the chance.
$4.5K
a week, conservatively. 10 missed calls × $450 average × 25% close rate. Most shops we measure are higher.
The gap is worth measuring. Frontline closes it for $199 / month.
The moments your team is closed, on lunch, or on a job — Frontline picks up, captures the lead, and books the work.
Your front desk takes call one, Frontline takes call two. Nobody hangs up on a customer because everyone else is busy.
Reads availability, offers real slots, confirms with the customer, drops the appointment into Google Calendar, Outlook, or your dispatch tool.
Name, number, problem, address, urgency. SMS to your cell within seconds of hangup. Pushable to most CRMs.
Recognizes "no heat, 12 degrees" or "water through the ceiling" and pages your on-call tech with full context. Confirms with you by text.
One paragraph in your inbox at the end of the day: who called, what they wanted, what was booked, what got escalated. That's it.
Triages emergency vs. scheduled service, asks the diagnostic questions, books service calls, prioritizes maintenance plan members.
Catches the after-hours leak calls, books the rest, escalates true emergencies to your on-call line.
Captures storm-damage urgency, routes commercial vs. residential, schedules inspections by zip.
Books service appointments, captures panel/no-power emergencies, sorts residential vs. commercial.
New-patient intake after the front desk leaves, insurance pre-screening, hygienist scheduling.
Pest, landscaping, locksmith, auto, vet, cleaning, legal intake. If your phone rings and your team can't always answer, Frontline fits.
Calls today. Answered. Booked. Missed-and-saved. A live banner when a call is happening. Recent call list. One-paragraph owner summary at the end of the day. Escalation log. That's the whole dashboard.
Watch setup happen before you sign. We'll walk you through the live owner view, end to end, in under five minutes.
We ask about your services, hours, pricing, dispatch logic, and how you want emergencies handled. That's the only setup time you spend.
Within 48 hours: hours, services, pricing, dispatch logic, calendar integration, SMS-to-cell setup. We show you the final config before it goes live.
Your team keeps answering as normal. Forward your missed/after-hours line to Frontline. From that moment, every call your team can't get to is covered.
Watch setup happen before you sign. Ask for a walkthrough and we'll show you the exact configuration we'd build for your shop. No invoice until you've seen it.
Flat monthly pricing. No per-minute fees. No per-call fees. Month-to-month, cancel anytime. Full Coverage subscribes online — you're live in 48 hours.
Pick up your phone. Dial (615) 956-2344. Pretend you're a homeowner whose AC just stopped working. Listen to how the call gets handled, how the questions get asked, and how the booking lands.
That's the same line your customers will hear when they call after hours, during lunch, or when your front desk has both phones lit up.
Call (615) 956-2344No. Your current phone system stays in place. Your front desk stays the front desk. Frontline only steps in for the calls your team can't get to — lunch, after-hours, weekends, holidays, overflow.
Yes. We disclose at the start of every call that it's an automated assistant for your business and that the call is recorded. Nobody gets fooled. Customers care that someone answered.
We're trained on your industry's emergency keywords. We don't book those — we call your on-call tech with full context and confirm with you by text.
Yes — Google Calendar and Outlook for booking, plus webhook integration with most CRMs and dispatch tools.
48 hours from signed paperwork. One 15-minute onboarding call is the only setup time you spend.
Month-to-month. No annual contracts, no early-termination fees. Cancel anytime.
Full Coverage subscribes online through Polar — credit card, secure checkout, cancel anytime. Starter and Growth are still custom — talk to Samuel and you're live in 48 hours.
Your phone system stays. Your front desk stays. Frontline only steps in when nobody can.