Live call in progress — answered by Frontline
Caller: (615) 555-0142 · After-hours coverage active · Started 0:47 ago
Calls today
38
▲ 6 vs. Mon avg
Answered
31
7 picked up by Frontline coverage
Jobs booked
14
▲ $6,300 est. value
Missed & saved
7
2 escalated to on-call
Recent callsView all →
Mike Alvarez(615) 555-0142
7:42 PM
Booked
Sarah Kim(615) 555-0188
6:18 PM
Lead
Tom Berry(615) 555-0204
5:55 PM
Booked
Linda Wong(615) 555-0177
5:31 PM
Escalated
Carlos Diaz(615) 555-0231
4:48 PM
Lead
Janet Hayes(615) 555-0260
3:12 PM
Booked
Rick Patel(615) 555-0319
2:04 PM
Saved
Olivia Brooks(615) 555-0341
12:21 PM
Saved
Today's escalations
Linda Wong · No heat5:31 PM
"Furnace stopped, two kids at home, house is 52°." Paged Jay (on-call) with full transcript and address. Customer texted ETA.
✓ Acknowledged by Jay at 5:33 PM
Greg Allen · Refrigerant leak2:11 PM
Strong chemical smell at site. Paged Marcus, scheduled same-day arrival window. Owner CC'd.
✓ Acknowledged by Marcus at 2:14 PM
Owner summary — ThursdayOpen daily email →
38 calls today. 31 answered by your team, 7 picked up by Frontline coverage during lunch and after-hours. 14 jobs booked — estimated value $6,300.
Two emergencies escalated and both were acknowledged by on-call within 3 minutes. Zero missed calls today.
Tomorrow's calendar has 9 confirmed service windows. The 8:00 AM slot for Mike Alvarez (AC out) needs the dispatch board moved.
One thing worth flagging: lunch-hour call volume is up 22% week-over-week. Coverage handled all of it, but you may want to look at staffing.
Settings previewOpen settings →
Coverage hours24/7
After-hours modeActive
Lunch overflowActive
Two-line overflowActive
CalendarGoogle · sunsethvac.com
On-call techJay Tomlin
SMS to owner(615) 555-0100
PlanFull Coverage
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